Guide to … Choosing a Business Rates Advisor
Choosing the right business rates advisor can make a significant financial difference. They help ensure your property is correctly assessed and that you’re not overpaying on business rates. This guide outlines what to look for and how to make an informed decision.
- Understand the Role
It’s key that you understand from the outset just what you require your ratings advisor to do on your behalf. As a general rule, a business rates advisor typically provides:
- Review and analysis of your rateable value
- Appeals or negotiations with the Valuation Office Agency (VOA) or Scottish Assessors
- Advice on reliefs or exemptions (e.g., small business rate relief, empty property relief)
- Recovery of past overpayments or miscalculations
- Check Qualifications and Credentials
With many different advisors out there, start with the basics and ensure that the people you are considering are fully qualified. Things to look for include:
- Membership in professional bodies such as:
- Royal Institution of Chartered Surveyors (RICS)
- Institute of Revenues, Rating and Valuation (IRRV)
- Experience with properties similar to yours
- A proven track record of successful appeals or savings
- Review Their Fee Structure
More than ever, budgets are key – so be clear from the off what you will be paying and when. Advisors typically charge in one of the following ways:
- Contingency fees: A percentage of any savings (usually 25–50%)
- Fixed fees: A clear, upfront price for defined services
- Hourly rates: More common for complex or time-based consultancy
Avoid advisors who:
- Require large upfront payments
- Are vague or evasive about their fee structure
- Ask Key Questions
You probably have lots of different questions floating around, but before hiring anyone some pretty key “need to knows” are:
- What is your process for assessing whether I’m overpaying?
- What types of properties do you typically work with?
- What is your success rate on appeals?
- Can you provide recent case studies or client references?
- How long does the appeal process typically take?
- Always Get a Written Contract
Get clarity of the service you are paying for from the off. The agreement should include:
- Scope of services
- Fee details and payment terms
- Timescales and process steps
- Termination rights and any ongoing obligations
- Compare Multiple Advisors
Do not go with the first advisor you speak to. Compare:
- Fee models
- Experience in your sector or locality
- Communication style and clarity
- Client satisfaction or testimonials
- Consider Local Knowledge
An advisor with experience in your geographical area may:
- Have better insight into local valuation practices
- Understand region-specific reliefs and exemptions
- Be familiar with local council procedures
Final Tip
The best advisors will look beyond short-term savings. Choose someone who can advise on long-term strategies, help with lease clauses related to rates, and support you in planning ahead for future revaluations or legislative changes.
